Multi-Location Veterinary Service Acquires 90 New Clients

Discover how PetIQ achieved groundbreaking results with Taradel's marketing platform, direct mail, and digital ads.
“Thanks to Taradel’s expert advice, our campaign continues to yield new customer acquisitions even 10 months post-launch.”

Matt Etherington
Associate Director, Marketing

Overview

PetIQ, a Taradel client since 2013, is a leading innovator in the pet health industry, dedicated to providing smarter preventative veterinary care solutions to pet owners nationwide.

The company gives pet parents convenient access to affordable veterinary services and a broad portfolio of pet health and wellness products to keep their pets happy and healthy all year long.

This case study analyzes PetIQ's latest multichannel campaign across six locations.

The Challenge

PetIQ faced the challenge of breaking through the highly competitive pet care market, striving to captivate attention and draw in new customers at several of its locations.
To tackle this challenge head-on, the company began working on a robust marketing strategy to reach its key audience in targeted market areas. This strategy needed to not only reach, but also drive action, among their target audience through a meticulously curated blend of touchpoints.

The goal was to stitch together a seamless and compelling narrative across these various channels, delivering unified and persuasive customer outreach messaging.
PetIQ aimed to bridge the gap between potential customers and their services, ensuring each interaction was aligned with the company’s core values and objectives, ultimately guiding these prospects towards becoming loyal customers.

  • Main Marketing Objectives 
  • New customer acquisition
  • Lead generation
  • Brand awareness 
    As PetIQ tackled these obstacles, their goal extended beyond simply reaching potential customers. They aimed to create meaningful and impactful interactions that truly resonate with their audience, meeting them exactly where they are in their journey.

The Solution & Campaign

In a collaborative effort, PetIQ and Taradel devised a strategic, multichannel campaign designed to not only draw in new customers but also significantly boost brand visibility.

This comprehensive campaign spanned across six distinct locations:

  • Grand Rapids, NE

  • Kennesaw, GA

  • Plano, TX

  • Centerville, UT

  • Meridian, ID

  • Royal Oak, MI Ad Type & Distribution Details:

  • Every Door Direct Mail®
    Utilizing EDDM® (6.25 x 9 Postcards), the campaign delivered a staggering 86,922 EDDM postcards, effectively covering the six targeted locations.

  • Google Display Ads
    Through Google’s vast display network (GDN), the campaign garnered over 1.4 million impressions, capturing the attention of a precisely targeted audience across the specified areas.

  • Targeted Emails
    A total of 96,852 emails were meticulously sent out to local residents within each location, fostering a direct and personal connection with the community.

BRAND AWARENESS

1,640,000

Impressions served across all media channels.
ENGAGEMENT

3,472

Total interactions including over 500 QR Code scans
LEADS

600

Each location generated approximately 100 leads.
CLIENTS

90

Total new clients across all locations featured in campaign.

The Results

PetIQ's campaign, powered by Taradel, achieved groundbreaking results, setting a new benchmark in brand elevation and customer engagement.

  • Brand Awareness
    Over 1.64 million total impressions across channels

  • High Engagement
    Total of 3,472 interactions, with over 500 QR code scans 

  • Lead Gen & Customer Acquisition
    On average, each location attracted approximately 100 new prospects and 15 new, acquired customers – for a total of ~600 new prospects and 90 new customers across all locations!

“Taradel made navigating our direct mail campaign a breeze offering invaluable guidance every step of the way. “

Matt Etherington
Associate Director, Marketing

"Thanks to their user-friendly website and expert advice our campaign continues to yield new customer acquisitions even 10 months post-launch.”

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